Welcome to the AIRAURA CLEANERS LLC website! We value customer feedback and opinions, and have established these terms and conditions to help you better understand our products and services and how we handle related issues. If you have any questions during your shopping experience, please refer to the following terms.
- Product Issues
If you discover any quality issues, damage, or defects after receiving your product, please contact us within 30 days of receipt. Please provide your order number and relevant evidence (such as photos) so that we can process your request as quickly as possible. - Returns and Refunds
Our return policy allows you to request a return within 30 days of receiving your order. For returns, please ensure the product remains unused and in its original packaging. You can contact our customer service to obtain return authorization and return address information. - Order Tracking
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the shipping status of your package on the relevant courier company’s website. Please feel free to contact us if you have any questions about your order status. - Payment Issues
If you encounter any problems during the payment process, such as failed order processing or unsuccessful transactions, please check that your payment information is accurate. If the problem persists, please contact your bank or payment processing company for more information. You can also contact our customer service team, and we will assist you in resolving the issue. - Website Usage Issues
If you experience technical problems while browsing our website, such as pages failing to load or functions not working correctly, please try clearing your browser cache or using a different browser. If the problem still exists, please contact us via our customer service email. - Order Changes and Cancellations
If you need to change or cancel an order that has not yet been shipped, please contact us as soon to possible. We will do our best to accommodate your request, but we cannot guarantee that all changes will be successfully completed. Once an order has been shipped, it cannot be changed or canceled. - Feedback
We welcome and encourage you to share your experience and suggestions with us. Please send your feedback via email or our customer service hotline. We are constantly striving to improve our products and services.
Thank you for choosing AIRAURA CLEANERS LLC. We look forward to providing you with a high-quality shopping experience!
