Thank you for choosing AIRAURA CLEANERS LLC. We are committed to providing our customers with high-quality products and services. If you are not satisfied with your mop purchase, the following is our refund and return policy, including information on conditions, procedures, and processing times.
- Return Conditions
You can request a return within 30 days of receiving your order, provided the following conditions are met:
The product must be unused and in its original packaging with all accessories included.
A clear reason for the return, such as product defect or incorrect shipment, must be provided when submitting the request. - Refund Process
To request a refund, please follow these steps:
Contact Customer Service
Please contact us via email ([email protected]) or call our customer service hotline (+1 (857) 833-8854), stating the reason for the return and providing your order number.
Obtain Return Authorization
Upon receiving your request, we will review it and provide a Return Merchandise Authorization (RMA) number. Please be sure to include this number in your return package so that we can process your return request quickly.
Prepare the Return Package
Pack the item along with the original packaging, safety instructions, and the return authorization number, and ship it to the following address: 12904 HWY 5 LT4 CABOT AR 72023-0000
Ship the Return
Please use a shipping service with tracking capabilities to return the package to us. If you choose another shipping method, we will not be responsible for lost or damaged goods. - Processing Time
Once we receive and inspect your returned item, the refund will usually be processed within 3-5 business days.
The refund will be issued using the original payment method. If you paid by credit card, the refund will be credited directly to your credit card account; bank processing may take additional time. - Exchange Policy
If you wish to exchange an item, please follow the return process above to return the item, and then place a new order. We do not support direct exchanges; you will need to purchase a new product after we confirm your refund. - Important Notes
Return shipping costs are generally the responsibility of the customer, unless the product is defective or the incorrect item was shipped due to our error.
We reserve the right to the final interpretation of return and refund requests.
Thank you for choosing AIRAURA CLEANERS LLC. We are happy to provide you with our services!
